Return and refund policy

Effective Date: May 2024.

Thank you for shopping at Casa Educa. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Return and Refund Policy outlines the terms and conditions governing returns, exchanges, refunds, and related procedures. By placing an order on our website, you acknowledge and agree to the terms stated below.

WOODEN PRODUCT DISCLAIMER

As our products are made of wood, it is important to note that they may exhibit natural characteristics such as indentations, nooks (dents), knots, and variations in grain. These qualities should not be considered as defects or faults, as they are inherent to the nature of wood and the production process. Unless there are noticeable signs of significant damage, these slight variations are to be expected. Please be aware that items may slightly differ in appearance from the photos provided, as each piece is unique. If you are unable to accept these normal imperfections that contribute to the natural feel of wood, we kindly ask that you refrain from placing an order with us.

  1. Eligibility for Returns and Exchanges:

    a. Products Eligible for Returns: We accept returns and exchanges for unused, undamaged, and unopened products in their original packaging. Please refer to the product description or contact our customer support team for specific eligibility information.

    b. Timeframe for Returns: You may request a return or exchange within 15 calendar days from the date of delivery. After this timeframe, we reserve the right to refuse the return or apply restocking fees.

  2. Return Process:

    a. Return Shipping: The customer is responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service and obtaining proof of shipment for your records.

    c. Packaging and Condition: Please ensure that the returned product is securely packaged to prevent damage during transit. The product must be returned in its original condition, including all accessories, manuals, and packaging materials.

  3. Refund Process:

    a. Refund Eligibility: Once the returned product is received and inspected, we will determine its eligibility for a refund or exchange. Refunds will be issued for the purchase price of the returned product, excluding any shipping charges.

    b. Refund Method: Refunds will be processed using the original payment method used during the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your financial institution's processing time.

  4. Exchanges:

    a. Exchange Eligibility: If you wish to exchange a product for a different color or variation, please follow the return process outlined above and indicate your preference for an exchange. Exchanges are subject to product availability.

    b. Exchange Shipping: The customer is responsible for the shipping costs associated with the exchange, unless the exchange is due to a product defect or an error on our part.

  5. Damaged or Defective Products:

    a. Damaged Shipments: If your order arrives damaged, please notify our customer support team as soon as possible. We may request photographic evidence of the damage to initiate the return or refund process.

    b. Defective Products: If you receive a defective product, please contact us as soon as possible. We may request additional information or evidence to assess the defect and determine the appropriate course of action.

  6. Please note we can not return clearance items.

  7. Contact Information: If you have any further questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team at info@casaeduca.com

CASA EDUCA GUARANTEE ONLINE COURSE

Every course at Casa Educa is crafted with meticulous attention to detail to ensure the highest quality and effectiveness in education. However, we understand that circumstances may vary, and your satisfaction is our priority.

If you enroll in the Navigating Meltdowns and Emotional Intelligence Course and find that it doesn't meet your expectations, simply reach out to us within 14 days of purchase, and we'll gladly issue a full refund. Your satisfaction and confidence in our course are our top priorities, and we’re committed to ensuring you have a positive experience with Casa Educa.

Contact Information

If you have any further questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team at info@casaeduca.com.